💼 Strategic Split in Enterprise Software: Salesforce vs. SAP

Salesforce is betting on the Substrate model, opening up data and functions via APIs and MCP for any external agents. In contrast, SAP adheres to a Broker model, where access is granted only through their own intermediary—the Joule agent.

🌍 This architectural choice between an open protocol and proprietary brokerage will define the standards for AI interaction with corporate data and impact monetization models.

👤 When choosing a stack, it is now crucial to understand: does the platform allow direct control through tools like Cursor or Claude Code, or does it force the use of a broker, thereby limiting flexibility?

Source 1: https://signal-memo.com/memo-salesforce-and-sap-are-making-opposite-bets-about-how-agents-will-use-enterprise-software-the-rest-of-the-stack-is-about-to-have-to-pick-a-side/