🛡 Insurance Adjusters — America's Most Anti-AI Profession
WIRED, citing Glassdoor: 98% of adjusters' reviews about AI are negative — an all-time low on the American labor market. From May 2025 to May 2026, employment in the sector fell by 21%, entry-level job postings were halved, and Lemonade's AI Jim chatbot handled 96% of initial inquiries and about 55% of claims automatically.
🌍 AI takes over the initial intake of claims and calculates payouts from photos and videos without site visits, leaving humans with corrections: hallucinations in AI summaries and incorrect classification of claims. Automation is being accelerated by Liberate with $50 million and Pace with $46 million.
👤 Your payout may be calculated by an algorithm from a photo in seconds — in case of an error, appeal the final decision and request a human review. Want to become an adjuster? Entry into initial positions has been halved.
Source 1: https://www.wired.com/story/insurance-claims-adjusters-really-hate-ai/ Source 2: https://news.ycombinator.com/item?id=49508225